Please find below a list of popular questions and answers. If your question is not answered below, our customer service team is on call to help.
Each hotel will amend its rates regularly. Pricing strategies vary based on supply and demand at each hotel and occupancy levels at that destination. The team at whynotbook is on a mission to find you the best prices so if you are booking a popular hotel in a peak period then we recommend you book early to avoid disappointment.
Most hotels offer advance purchase discounts and special offers to book early, plus you will have more availability and room types to choose from. The best prices are available for a limited time only so look out for short term promotional offers and don't hesitate to book as room stock is limited. In some cases, only one room will be available at the cheapest price.
As hotels try to fill their last available rooms, rates may significantly drop at some hotels desperate for your business. The team at whynotbook will find these hotels and recommend the best last minute deals for you. Whether you’re looking for a last minute get away, or want piece of mind and choice by booking early, you can be confident knowing the most competitive rates on offer today are found on whynotbook.
There are contracts in place to ensure whynotbook offers the same publicly available rates found directly on the hotels website. In some cases whynotbook will have exclusive rates not found on other websites. We make it easy to search, compare and book hotels around the world on our secure website.
You can find our booking conditions here.
Your reservation will be held for the dates indicated on the confirmation email provided you turn up for the first night. If you fail to arrive for the first night it is a requirement that you contact the hotel or our customer service team to ensure your booking is still being held.
Check in and check out times can vary by hotel, for further details please check the hotel page and your confirmation email. Requests for early check in can be made but only guaranteed by the hotel, and usually on the day of arrival. Once at your hotel, late check-out can generally be arranged directly with the hotel, sometimes for a fee. Hotels will try and accommodate your requests but the only way to guarantee an early check in is to purchase an additional night. Most hotels will be happy to store your luggage if you choose not to purchase an additional night.
Unfortunately we are unable to accept cash to secure your reservation. Your hotel reservation can only be confirmed once full pre-payment with debit or credit card is received. The booking page will identify the list of credit and debit cards we accept. Some hotels allow us to confirm your reservation with a deposit using your debit or credit card. In this circumstance you may be able to pay cash directly with hotel upon check out.
Upon entering your credit card details and submitting your reservation, you will see a confirmation number and receive a confirmation email containing links to a voucher that you are required to print and give to the hotel when you check in.
Your debit or credit card will be charged immediately and a confirmation email will be sent after the payment has been processed. Although payment is taken immediately, in some cases the charge may not appear on your statement for up to 10 working days.
Many hotels will require you to check in with a valid credit card and may take pre authorisation as a security deposit.
If you have a confirmation voucher then your room is guaranteed. If the hotel front desk cannot resolve the issue, please contact our customer service team immediately.
Whynotbook does not charge any booking fees.
Whynotbook does not charge any credit card fees.
Our team aims to respond to all enquiries within one business day.
If you can't find availability for the hotel you're looking at then it may be sold out on one of the dates you have selected, or may require a minimum length of stay during that date range. Availability at hotels is constantly changing and special offers sell out quickly. Try refreshing your screen and start the search again to return live results. Alternatively, expand you booking criteria or widen your destination selection to return more results.
Hotels control the rates and inventory on the website which are generally made available 365 days in advance.
Yes, you can confirm a reservation on the same day providing there is availability.
Hotels will try and accommodate all reasonable requests, subject to availability. The hotel contact details are located on the confirmation email and requests can only be guaranteed on the day of check in. Should you need assistance with a specific request, please contact our customer service team.
Some room types do not allow for additional bedding, this will be displayed during the booking process. Some hotels will charge for the use of additional bedding or a cot. If you have already confirmed your reservation we advise you call the hotel to request the extra bed or cot. To confirm availability before you book, please contact our customer service team.
Direct contact details of the hotel are available on your confirmation voucher.
Airport transfers are not included as part of the reservation unless specified at time of booking. Airport transfers are generally available upon arrival to the airport. Please contact the hotel or the airport to arrange prior to arrival.
The hotel only provides a small sample of photographs and room types vary so unfortunately we cannot guarantee you will get the room featured in the photograph.
Whynotbook believes in transparency and includes all taxes and charges in the room rate. A small number of hotels globally will require a service fee or resort fee to be paid on check out. In this circumstance the specific fee to be settled directly with the hotel will be specified on your final itinerary.
Breakfast rates are available and displayed at some hotels however breakfast is not included in the room rate unless specified.
If your reservation does include breakfast, your confirmation voucher should identify whether it is Continental, Buffet or Full English is included. If this information is not available on your itinerary, please contact the hotel directly.
Check your confirmation voucher to ensure breakfast is not already included. If breakfast is not included, you can arrange this directly with the hotel upon check in. You will need to pay the hotel directly if it is not already included in your reservation.
Some hotels will offer free car parking as an inclusion or a promotion, however car parking is not included in the room rate unless specified. This can be arranged directly with the hotel, please refer to your confirmation email for hotel contact details.
A double room has one bed whereas a twin is two separate single beds. King, queen and double bedding configurations will be identified on the website and will vary by room type and cost.
Please contact the consulate of the country you are travelling to prior to departure. It is your responsibility to ensure passport and visa documentation is in order before you travel.